Privacy policy

Terms & Conditions 

A. This document is an electronic record in terms of Information Technology Act, 2000andrulesthere under as applicable and the amended provisions pertaining to electronic records invariousstatutes as amended by the Information Technology Act, 2000. This electronic recordisgenerated by a computer system and does not require any physical or digital signatures. 

B. This document is published in accordance with the provisions of Rule 3 (1) of theInformationTechnology (Intermediaries guidelines) Rules, 2011 that require publishing therulesandregulations, privacy policy and Terms of Use for access or usage of raniyacreation.com, including the related mobile site and mobile application (hereinafter referredto as “Platform”). 

C. The Platform is owned by Raniya creations, a company incorporatedundertheCompanies Act, 1956 with its registered office at Surat Textile Market, Surat,395002, India (hereinafter referredtoas”Platform Owner”, “we”, “us”, “our”). 

D. Your use of the Platform and services and tools are governed by the followingtermsandconditions (“Terms of Use”) as applicable to the Platform including the applicable policieswhichare incorporated herein by way of reference. If You transact on the Platform, You shall besubjectto the policies that are applicable to the Platform for such transaction. By mereuseofthePlatform, You shall be contracting with the Platform Owner and these terms andconditionsincluding the policies constitute Your binding obligations, with PlatformOwner. TheseTermsofUse relate to your use of our website, goods (as applicable) or services (as applicable)(collectively, “Services”). Any terms and conditions proposed by You which are in additiontoorwhich conflict with these Terms of Use are expressly rejected by the PlatformOwner andshall beof no force or effect. These Terms of Use can be modified at any time without assigninganyreason. It is your responsibility to periodically review these Terms of Use to stay informedofupdates. 

E. For the purpose of these Terms of Use, wherever the context so requires “you”, “your” or “user”shall mean any natural or legal person who has agreed to become a user/buyer on thePlatform.

F. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOURAGREEMENTTO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READTHETERMSOF USE CAREFULLY BEFORE PROCEEDING. 

G. The use of Platform and/or availing of our Services is subject to the following Terms of Use: 

I. To access and use the Services, you agree to provide true, accurate and complete informationtous during and after registration, and you shall be responsible for all acts done throughtheuseofyour registered account on the Platform. 

II. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness,performance, completeness or suitability of the information and materials offeredonthiswebsite or through the Services, for any specific purpose. You acknowledgethat suchinformation and materials may contain inaccuracies or errors and we expressly excludeliabilityfor any such inaccuracies or errors to the fullest extent permitted by law. 

III. Your use of our Services and the Platform is solely and entirely at your own risk anddiscretionforwhich we shall not be liable to you in any manner. You are required to independently assessandensure that the Services meet your requirements.

IV. The contents of the Platform and the Services are proprietary to us and are licensedtous. Youwill not have any authority to claim any intellectual property rights, title, or interest initscontents. The contents includes and is not limited to the design, layout, look and graphics. 

V. You acknowledge that unauthorized use of the Platform and/or the Services may leadtoactionagainst you as per these Terms of Use and/or applicable laws. 

VI. You agree to pay us the charges associated with availing the Services. VII. You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal orforbidden by these Terms, or Indian or local laws that might apply to you. VIII. You agree and acknowledge that website and the Services may contain links to other thirdpartywebsites. On accessing these links, you will be governed by the terms of use, privacypolicyandsuch other policies of such third party websites. These links are provided for your conveniencefor provide further information. 

IX. You understand that upon initiating a transaction for availing the Services you are enteringintoalegally binding and enforceable contract with the Platform Owner for the Services. X. You shall indemnify and hold harmless Platform Owner, its affiliates, group companies(asapplicable) and their respective officers, directors, agents, and employees, fromanyclaimordemand, or actions including reasonable attorneys’ fees, made by any third party or penaltyimposed due to or arising out of Your breach of this Terms of Use, privacy PolicyandotherPolicies, or Your violation of any law, rules or regulations or the rights (including infringementofintellectual property rights) of a third party. 

XI. In no event will the Platform Owner be liable for any indirect, consequential, incidental, specialor punitive damages, including without limitation damages for loss of profits or revenues,business interruption, loss of business opportunities, loss of data or loss of other economicinterests, whether in contract, negligence, tort or otherwise, arising fromthe use of or inabilityto use the Services, however caused and whether arising in contract, tort, negligence, warrantyor otherwise, exceed the amount paid by You for using the Services giving rise tothecauseofaction or Rupees One Hundred (Rs. 100) whichever is less 

XII. Notwithstanding anything contained in these Terms of Use, the parties shall not be liableforanyfailure to perform an obligation under these Terms if performance is prevented or delayedbyaforce majeure event. 

XIII. These Terms and any dispute or claim relating to it, or its enforceability, shall be governedbyandconstrued in accordance with the laws of India. 

XIV. All disputes arising out of or in connection with these Terms shall be subject totheexclusivejurisdiction of the courts in Surat, India

XV. All concerns or communications relating to these Terms must be communicated tous usingthecontact information provided on this website.

Cancellation and Refund policy 

This cancellation policy outlines about how you can cancel or seek a refund for a product / service that youhavepurchased through the Platform. Under this policy: 

(i) Cancellations will only be considered if the request is made 1 days of placing the order. However,cancellation request may not be entertained if the orders have been communicated to suchsellers/merchant(s) listed on the Platform and they have initiated the process of shipping them, or theproductisout for delivery. In such an even, you may choose to reject the product at the doorstep. 

(ii) We does not accept cancellation requests for perishable items like flowers, eatables, etc. However, therefund / replacement can be made if the user establishes that quality of the product deliveredis not good.(iii) In case of receipt of damaged or defective items, please report to our customer service team. Therequestwould be entertained once the seller/ merchant listed on the Platform, has checked and determinedthesame at its own end. This should be reported within 1 days of receipt of products. In case youfeel thatthe product received is not as shown on the site or as per your expectations, you must bringit tothenotice of our customer service within 1 of receiving the product. The customer serviceteamafterlooking into your complaint will take an appropriate decision. 

(iv) In case of complaints regarding the products that come with a warranty fromthe manufacturers, pleaserefer the issue to them. 

(v) In case of any refunds approved by us, it will take 3 working days for the refund to he processed to you.

Returns Policy 

We offer refund / exchange within first 1 days from the date of your purchase. If 2 days have passedsinceyourpurchase, you will not be offered return, exchange or refund of any kind. In order to become eligible for areturnoran exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) theitemmusthave original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for areturn/exchange. Further, only such items are replaced by us (based on an exchange request), if such items arefounddefective or damaged. 

If you need to place a return / exchange request for an eligible product/ item (as applicable) you need to send us an email At raniyascreation@gmail.com

You agree that there may be a certain category of products / items that are exempted fromreturns or refunds. Suchcategories of the products would be identified to you at the item of purchase. For exchange / returnacceptedrequest(s) (as applicable), once your returned product / item is received and inspected by us, we will sendyouanemail to notify you about receipt of the returned / exchanged product. Further. If the same has been approvedafterthe quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.

Shipping Policy 

The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orderareshipped within 2 days to 3 days from the date of the order and/or payment or as per the delivery date agreedatthetime of order confirmation and delivering of the shipment, subject to courier company / post office norms. PlatformOwner shall not be liable for any delay in delivery by the courier company / postal authority. Deliveryof all orderswill be made to the address provided by the buyer at the time of purchase. Delivery of our services will beconfirmedon your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the sellerorthePlatform Owner (as the case be), the same is not refundable. For any issues in utilizing our services youmaycontactour helpdesk on raniyascreation@gmail.com